Help · Everyone
Get help with a specific problem
Find the right record and share the details needed to investigate.
Start with the affected workflow
Open the relevant booking, order, wallet entry, or POS queue item. Use the help or dispute action provided there. Look for published contact details in the site footer and your account's help area.
Prepare your request
Useful details help the team trace the issue without collecting unnecessary sensitive data.
- Describe what you expected and what happened.
- Include the job, order, receipt, or payment reference.
- Give the approximate time and relevant status message.
- For POS, identify the store and whether the sale is queued or synchronized.
- Share screenshots only after hiding sensitive information.
Before repeating an action
If a payment, sale, or withdrawal has an unclear result, check its existing record first. Do not make another payment or delete a queue entry solely because the screen took too long to respond.
Ready for your next step?
Use your account to check current availability and follow the workflow for your transaction.