Trust & safety · Customers and businesses
Changes, cancellations, and disputes
Keep clear records when a job or order does not go as expected.
Check the terms before cancelling
Available actions depend on the current job or order state. Charges, refunds, and responsibility can depend on timing and the applicable policy. Read the confirmation before submitting a cancellation.
Raise an issue with useful evidence
Use the dispute workflow linked to the transaction where available.
- Save the job or order reference.
- Explain the issue and the resolution you are requesting.
- Attach relevant photographs and records.
- Keep communication in the platform.
- Respond to the review team's requests and follow the recorded decision.
Stay safe
Do not confirm completion before reviewing the work. Do not share login credentials with anyone offering to solve a dispute. For immediate physical danger, seek local emergency assistance rather than waiting for an in-app response.
Ready for your next step?
Use your account to check current availability and follow the workflow for your transaction.